|Recommended: NoLet down with Brownpoint Staff Maintenance — We've made multiple maintenance requests in the past two weeks for someone to come fix our ground floor patio door. First, it wouldn't open. A maintenance man begrudgingly came and temporarily fixed it, making a point to mention that it was the weekend. Then, it wouldn't open again. He came again and allegedly fixed it. It wasn't fixed. Then, the deadbolt got stuck. The door was wide open and couldn't close, and someone on the maintenance staff said it wasn't an emergency, even though we're on the ground floor and anyone could walk in. Following this, we've sent almost 10 emails, have made multiple calls, and nobody has gotten back to us about fixing the door. It's permanently locked. Having a ground floor door was important to us and we haven't been able to use it at all. Really frustrating lack of care from the Steve Brown team.
|Recommended: YesWonderful apartment — I love this apartment and am very impressed with maintenence and staff in general.
|Recommended: YesRotten garbage smell in the hall way - waiting 3 weeks to fix a trash chute — Cost of rent vs. maintenance is subpar. Reports of a broken trash chute starts as a small problem and then get bigger as the door is without a handle, won't close so is held open. Rotting trash from the dumpster creates horrible odors in hallways. Residents open exit doors and hold open to rid the hallway of the trash smell or the AC is broken or the trash bin is simply letting air into the hallways at a rate overwhelming AC. As a resident, we pay exclusive high rents -- for lackluster common facilities and overall deteriorating maintenance. Outdoor gas firepit hasn't worked since October of 2020 with no rememdy other than reported as a known problem. You can walk the halls and see holes and dangling wires where smoke detectors were removed and not replaced, stains on carpeting - though they did replace all of the 3rd floor carpeting due to pets urinating and pooping on the carpet -- really need some onsiite management not just office staff. Even the Steve Brown truck is parked in a non-parking spot in the garage -- likely blocking access for any emergency vehicles that would have to enter the garage. Five star rent and 1 star support maintenance -- lived here going on 2 years hoping things will get better...but until residents constantly report problems - their is a blind eye mentality of the staff.
|Recommended: YesStellar place to call home — You really cannot beat Brownpoint Reserve and Steve Brown. I’ve lived in the Steve Brown community for five years now and I’m always happy to say that I always feel like “I’m home” The property management are second to none. The maintenance staff are knocking at your door the moment you have an issue. The amenities and attention to detail are perfected. And two recent examples to spout I needed to move to get closer to green space access because my dog needed it. The property management helped me move immediately and seamlessly. A physical issue can make it hard for me to get around. The property management helped move my parking spot to easy access to the elevator. What more can I say Steve Brown and Brownpoint Reserve is a stellar place to call home
|Recommended: YesAlthough moving is never a fun adventure and we have had some issues. Sami has been fantastic to work with. So far we really enjoy the outdoor space, the grill is always clean and the fireplace is a really nice touch. The hallways are noisy but the apartment is quiet. The location is very convenient...close to several parks and shopping.
|Recommended: YesThis is a beautiful apartment — So far, I am loving this apartment Things are so convenient, and everything is beautiful
|Recommended: YesNice Community — Brownpoint Reserve is a great quiet community. The apartments are very nicely constructed and the amenities on the property are something that elevate the experience here.
|Recommended: YesHigh end finishes with large apartments — Seems like a great property, but two big things for me that make it a step below my previous apartment -- Moving in was a massive pain not due to anything from management , but the doors in the front of the building are tiny and are awkwardly angled. Probably took twice the effort to move in than my previous place. I doubt Brown Point would ever do this for financial reasons, but making double doors in the front would be great for residents and probably save your doors some abuse. -- The biggest thing though is the gym. I think Brown Point can spend very little couple thousand tops and make their gym much better row machine, bench press, squat rack, another bench, etc . This I think makes a lot of sense for Brown Point to pursue. It would make current tenants happier, and it would improve your ability to attract retain other residents. The gym was the biggest reason I stayed at my other property for a few years. Glad to be here though
|Recommended: YesGreat place to live — Great place to live.
|Recommended: YesNice property, great design and quiet neighborhood — Indoor parking is great for security The construction could have been better to reduce noise between units and adjacent hallway corridors Grounds are top quality Maintenance is always cheerful and professional. Recent contact with your Property Manager, Ashley Maier over confusion concerning the lease offering due 4 6 and the actual signing of the lease. I conveyed the notice was specific to a renewal offering and not clear on signing of the lease . The presentation was such with a patronizing attitude, we have 100's of lease renewals and this is the first time anyone has had this issue . I really didn't need to hear her argument to make me feel less than a person but rather was just looking for the solution to get this resolved. This was your notification on lease renewal We'd love to have you as a resident for another year Staying is easy and hassle-free. A digital renewal offer will be ready on your online resident portal account by 3 15 2021. You’ll receive an email once it has been prepared. Simply log into your account, and read and sign the offer by 4 6 2021, end of day. Once the offer is accepted a renewal lease will be available to sign on your resident portal. After that date, we cannot guarantee that your apartment will be available for renewal.
|Recommended: YesPeaceful and Relaxing — Although there have been some hiccups along the way, Brownpoint Reserve management ensures a clean, tranquil environment for residents. Did I mention I LOVE my kitchen countertop, the fireplace and my spectacular views I'm happy to live here. Neighbors are respectful and friendly on average. I feel safe in my neighborhood and on the property. And the scenery is fun to explore.
|Recommended: YesEnjoy living at Brownpoint Reserve — Pleasant environment, close to freeway and shopping.
|Recommended: YesLovely apartment and area — Close to shopping, restaurants. Clean and relaxing.
|Recommended: YesNicole gave us a wonderful,professional and welcoming tour to this exquisite property.She was on top of everything as we toured from straightening carts in the garage to helping Amazon deliveries.She is extremely efficient and knowledgeable of the Steve Brown properties.I am looking forward to doing business and becoming friends in my future move.
|Recommended: YesInternet is down during COVID and brownpoint recognizes this as a non emergency issue. There are students and workers that live here and depend on the internet to study and work remotely. We will be forced to move somewhere else if we don’t have reliable internet.